Help & FAQs
Welcome to the Pacific Help & FAQ page! We’re here to assist you with any questions you may have about our products, services, and policies. If you can’t find the answer you’re looking for, feel free to reach out to us directly at info@pacific.com.bd +(88) 09611749190 +(88) 01312123300 or visit our store in 243/1, West Kafrul, Rokeya Sarani, Dhaka-1216.
1. Orders & Shipping
A: Browse our website, select the items you wish to purchase, and click “Add to Cart.” Once you’re ready, proceed to checkout and follow the instructions to complete your order.
A: Orders can be modified or canceled within [Insert Timeframe, e.g., 24 hours] of placement, as long as they haven’t been processed or shipped. Please contact us at [Insert Contact Information] for assistance.
A: Currently, we offer shipping within Bangladesh. For inquiries about international shipping, please contact our customer service team.
A: Standard delivery within Bangladesh typically takes [Insert Timeframe, e.g., 3–5 business days]. Delivery times may vary based on your location.
A: Once your order has been shipped, you will receive a tracking number via email or SMS. Use this number to monitor your shipment’s status.
2. Payments & Billing
A: We accept various payment methods, including credit/debit cards, mobile banking (bKash, Nagad, Rocket), and cash on delivery (COD) for select locations.
A: Yes, we use secure encryption technology to protect your personal and payment information. Your privacy and security are our top priorities.
A: Payment may be declined due to incorrect information, insufficient funds, or issues with your bank. Please double-check your details or contact your bank for more information.
3. Returns & Refunds
A: We accept returns within [Insert Timeframe, e.g., 7–14 days] of delivery, provided the items are unused, in their original packaging, and accompanied by proof of purchase. Visit our Return Policy for full details.
A: To initiate a return, please contact our customer support team at [Insert Contact Information] with your order number and reason for return.
A: Refunds are processed within [Insert Timeframe, e.g., 5–7 business days] after we receive and inspect your returned items. The refund will be credited to your original payment method.
4. Product Information
A: Yes, we guarantee 100% authentic, high-quality products sourced from trusted suppliers and manufacturers.
A: Product descriptions, specifications, and customer reviews are available on each product page. For additional information, feel free to contact our support team.
A: We’re sorry for the inconvenience! Please contact us immediately at info@pacific.com.bd or +(88) 09611749190 or +(88) 01312123300 with photos of the item, and we will arrange for a replacement or refund.
5. Account & Technical Support
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and receive exclusive offers.
A: Click on the “Forgot Password” link on the login page, enter your email address, and follow the instructions to reset your password.
A: Log in to your account and go to the “My Account” section to update your personal details, shipping address, and payment information.
6. Contact Us
A: You can contact our support team via:
Email: info@pacific.com.bd
Phone: +(88) 09611749190, +(88) 01312123300
Live Chat: Available on our website during business hours.
A: Our support team is available 9 AM – 6 PM for all day Except Friday.
Still Need Help?
If your question wasn’t answered here, don’t hesitate to contact us at info@pacific.com.bd +(88) 09611749190 +(88) 01312123300 or visit our store in 243/1, West Kafrul, Rokeya Sarani, Dhaka-1216. We’re always happy to assist you!
Thank you for choosing Pacific—your satisfaction is our priority!