Refund and Returns Policy
At Pacific Technology, we are dedicated to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our Refund and Returns Policy below for detailed information on how to return items and request refunds.
- Return Policy
Eligibility for Returns:
- Items must be returned within 7–14 days from the date of delivery.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- A valid proof of purchase (invoice or receipt) is required for all returns.
Non-Returnable Items:
- Perishable goods (e.g., food, flowers).
- Personal care items (e.g., cosmetics, hygiene products).
- Customized or personalized products.
- Items marked as final sale or clearance.
How to Initiate a Return:
- Contact our customer support team at info@pacific.com.bd or call us at +(88) 09611749190 or +(88) 01312123300 with your order number and reason for return.
- Our team will guide you through the return process and provide you with the return address.
- Carefully package the item and send it to the provided address.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- For defective or incorrect items, we will cover the return shipping costs.
- Refund Policy
Refund Process:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days and credited to your original payment method.
Partial Refunds:
- Partial refunds may be granted for:
- Items returned in a condition different from their original state.
- Items returned after the specified return period.
Late or Missing Refunds:
- If you haven’t received your refund after the specified timeframe, please check with your bank or payment provider.
- If the issue persists, contact us at info@pacific.com.bd or call +(88) 09611749190 or +(88) 01312123300 for further assistance.
- Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at info@pacific.com.bd or call +(88) 09611749190 or +(88) 01312123300.
- Cancellations
- Orders can be canceled if requested before they are processed or shipped.
- To cancel an order, please contact us immediately at info@pacific.com.bd or call +(88) 09611749190 or +(88) 01312123300.
- If the order has already been shipped, you will need to follow the return process outlined above.
- Contact Us
For any questions or concerns about our Refund and Returns Policy, feel free to reach out to us:
- Email: info@pacific.com.bd
- Phone: +(88) 09611749190 or +(88) 01312123300
- Address: 243/1, West Kafrul, Rokeya Sarani, Dhaka-1216
Thank you for shopping with Pacific Technology. We value your business and are committed to providing you with the best possible service.